Some jobs are thankless.
You get noticed only when you drop the ball.
Sound familiar?
In conversations with CIOs, I’d ask about what success means to them – and then their KPIs
The CIOs aspirations would be about impacting business – e.g. adding more digital revenue streams.
Their reporting metrics would be around budget & uptime – exactly like any utility provider.
You think about your electricity provider only when the bill is too high or the supply has been interrupted.
You need to be dependable and cost-efficient – that’s the baseline.
But if that’s all that you’re reporting on – that’s all you’ll ever be – a utility.
Perception is more than reality.
Can it be changed?
Here’s a quick example of a CPG manufacturer in the UAE.
They enabled their distributors to order goods from a portal that was integrated with their supply chain systems.
Rather than report on the uptime of that portal like other systems – they decided to report the revenue processed by this system instead.
The management loved it and thus part of their scorecard became revenue generation for which they could pull in other departments such as marketing etc. for help.
KPIs are how you’re evaluated – change them if you want your role to evolve.
LinkedIn: link